topic Re: No internet, light keeps flashing orange and white in Broadband

No internet, light keeps flashing orange and white

Lpayne — Tue, 24 Dec 2024 09:50:20 GMT

I reported this problem to talktalk on the 19th December (Thursday) they said there was a problem and an engineer will try and fix it in 2-3 days. We finally get an update yesterday saying the engineer has been out and we hope they've fixed the problem, that has not happened, the light is still flashing orange and white, turn it on on the router and at the plug doesn't do anything neither does resetting the box. I spoke to 'customer service' yesterday, and they pretty much said they have no idea what's going on and why it's not working and 'order management' would ring me today. Low and behold, I've received no phone call at all and feel like I'm going round in circles trying to get a problem fixed when no one actually knows what the problem is...

Re: No internet, light keeps flashing orange and white

Chris-TalkTalk — Tue, 24 Dec 2024 10:23:08 GMT

Hi Lpayne,

I'm sorry to hear that you're experiencing problems with your service. Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No internet, light keeps flashing orange and white

Lpayne — Tue, 24 Dec 2024 10:31:44 GMT

Hi Chris, I've updates the profile. I am talking to WhatsApp tabout this but I've had no reply from them for about half an hour.

Re: No internet, light keeps flashing orange and white

Lpayne — Tue, 24 Dec 2024 10:41:11 GMT

The WhatsApp message bot thing has ignoring me for last half an hour.

Re: No internet, light keeps flashing orange and white

Chris-TalkTalk — Tue, 24 Dec 2024 10:47:25 GMT

Thanks but could you also add your TalkTalk home telephone number or account number

Chris

Re: No internet, light keeps flashing orange and white

Gliwmaeden2 — Tue, 24 Dec 2024 10:53:30 GMT

@Lpayne, you need to scroll down the profile information to find the button to SAVE CHANGES.

Re: No internet, light keeps flashing orange and white

Lpayne — Tue, 24 Dec 2024 11:48:40 GMT

I think I've done it, I got a bit turned around but I'm pretty sure it's done.

Re: No internet, light keeps flashing orange and white

Chris-TalkTalk — Fri, 27 Dec 2024 08:05:50 GMT

Hi Lpayne,

How are you getting on, have you spoken to anyone since your last post?

Chris

Re: No internet, light keeps flashing orange and white

Lpayne — Mon, 30 Dec 2024 12:04:23 GMT

Hi Chris, after nearly an hour on the phone last week talking to multiple different people I still have no assurance when my internet will actually be on or what's going to be done about it...

Re: No internet, light keeps flashing orange and white

Karl-TalkTalk — Tue, 31 Dec 2024 11:57:57 GMT

Chris has escalated this internally however there may be slight delay with the new year bank holiday.

Thanks

Karl.

Re: No internet, light keeps flashing orange and white

Lpayne — Tue, 31 Dec 2024 13:10:58 GMT

Hi Karl, that's lovely, thank you

Re: No internet, light keeps flashing orange and white

Lpayne — Mon, 06 Jan 2025 11:12:44 GMT

Hi Chris. Do we have any idea what .might be happening with my internet?

Re: No internet, light keeps flashing orange and white

Chris-TalkTalk — Mon, 06 Jan 2025 13:17:18 GMT

Hi Lpayne,

Could I just ask, is your telephone service working OK, do you have a dial tone?

Chris

Re: No internet, light keeps flashing orange and white

Lpayne — Mon, 06 Jan 2025 13:21:43 GMT

We don't have a landline. We have a number but not the handset

Re: No internet, light keeps flashing orange and white

Chris-TalkTalk — Mon, 06 Jan 2025 15:27:52 GMT

Is there anyway that you can borrow a handset to check the line?

Chris

Re: No internet, light keeps flashing orange and white

Lpayne — Mon, 06 Jan 2025 18:15:48 GMT

No, we haven't had a land line for 2 years

Re: No internet, light keeps flashing orange and white

Chris-TalkTalk — Tue, 07 Jan 2025 13:13:33 GMT

OK thanks. I'll pass this over to our provisioning team and ask them to take a look. I'll let you know when I receive an update

Thanks

Chris

Re: No internet, light keeps flashing orange and white

Chris-TalkTalk — Tue, 07 Jan 2025 14:38:39 GMT

Hi Lpayne,

Could I just ask, in your first post you say that you reset the box, what did you mean exactly, did you mean the router?

Chris

Re: No internet, light keeps flashing orange and white

8weatherRB — Tue, 07 Jan 2025 15:22:34 GMT

I have had the same sort of problem with Wi-Fi , loss of power and intermittent flashing lights. Also , unless I unplug my cctv Ethernet cable I cannot get Wi-Fi at all. I have spent hour after hour speaking to people I cannot understand and also the bot to no avail . This has been ongoing since before Christmas and even an engineer couldn’t help. I’m at my wits end !!

Re: No internet, light keeps flashing orange and white

Chris-TalkTalk — Tue, 07 Jan 2025 15:24:22 GMT

Hi 8weatherRB,

Can you please start your own topic and we'll be happy to help

Chris