Wifi dropping out, router problem

mm_22 — Wed, 08 Jan 2025 20:23:25 GMT

Hello - I was hoping a member of the support team can help me with an issue I am having.

My router has been dropping wifi connection quite regularly. It started a few months ago but would only happen once day for about a minute. This has gotten increasingly worse. Since 2 weeks ago the wifi would drop a few times a day (sometimes the wifi will completely go or the devices would say connected to wifi but no internet). It is now happening about 4 times a day consistently.

When this happens, sometimes the router will flash amber but sometimes it remains as a white light. I have already manually reset the router multiple times and even did a factory reset through the online router management site. I now reset the router daily.

There is never any issue with the phone line, the phone connection is always stable and no sound issues at all which is why I suspect the router is the issue. The router is very old, must be quite a few years now but the online tests say the router is working fine and has the latest firmware.

I asked Live Chat for support which hasn't been any help; after doing a line test they say there's no issue outside the house and the only advice I get is to reset my router. This is not helpful at all because the wifi does start working fine after a reset but this doesn't last long (sometimes not even an hour). I find it unreasonable for me to have to reset/restart my router sometimes 4-5 times a day just to have an internet connection. I also work from home so this is becoming increasingly frustrating and unbearable, to the point I am very seriously thinking of leaving TalkTalk.

Please can someone be of assistance instead of just telling me to reset the router?

Re: Wifi dropping out, router problem

Debbie-TalkTalk — Thu, 09 Jan 2025 07:39:38 GMT

Hi @mm_22

I'm sorry to hear this.

The line tests are clear so I have ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks

Debbie

Re: Wifi dropping out, router problem

Northstarred — Thu, 09 Jan 2025 12:37:59 GMT

I’ve had the same issue for months now. Connections drop constantly.

Re: Wifi dropping out, router problem

Debbie-TalkTalk — Thu, 09 Jan 2025 12:45:09 GMT

Hi @Northstarred

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Re: Wifi dropping out, router problem

Debbie-TalkTalk — Tue, 14 Jan 2025 08:53:07 GMT

Hi @mm_22

Have you received the replacement router?

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Wifi dropping out, router problem

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