topic Re: HUB in Broadband

HUB

joesef — Wed, 08 Jan 2025 20:03:11 GMT

Broadband has stopped working.

Raised a automatic line test which highlighted an issue and a fault has been raised. I have since noted there is no indicator showing on the HUB unit or a LAN indicator on the Openreach unit. All cabling is correctly connected. Is this power issue with the HUB.

Re: HUB

Anonymous — Thu, 09 Jan 2025 07:08:08 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which is clear. Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Michelle

Re: HUB

joesef — Thu, 09 Jan 2025 10:10:56 GMT

Hi and thank you for your prompt response.

If the line is OK and there appears to be no indication there is power to the HUB could please send a replacement unit.

Regards and Happy New Year.

Re: HUB

Debbie-TalkTalk — Thu, 09 Jan 2025 10:28:26 GMT

HI @joesef

Happy New Year 🙂

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: HUB

joesef — Sat, 11 Jan 2025 18:28:06 GMT

Replacement Router has arrived and installed. No issues.

Old unit will be posted back. It seems to have an intermittent fault connected to the power supply.

Re: HUB

Anonymous — Mon, 13 Jan 2025 06:40:36 GMT

Morning,

I'm glad to hear this and thanks for letting us know 🙂

Thanks

Michelle