topic Re: VPN not working in Broadband

VPN not working

catrinhollings — Sat, 04 Jan 2025 14:14:21 GMT

I am trying to use a VPN, this was working to a few days ago and now it’s not. If I switch the VPN off I can continue as normal but VPN is required for some tasks. Please advise.

Thanks

Re: VPN not working

KeithFrench — Sat, 04 Jan 2025 14:54:02 GMT

I have tested all of the VPN client/server combinations that I can & currently do not know of any ones that do not work. Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What firmware version is it running?
3. Which VPN client are you trying to use?

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: VPN not working

catrinhollings — Sat, 04 Jan 2025 15:34:39 GMT

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?

Sagemcom

CS 50001

2. What firmware version is it running?

I’m not sure how to find this.

3. Which VPN client are you trying to use?

tried a few, bright vpn on tv & free vpn

Re: VPN not working

KeithFrench — Sat, 04 Jan 2025 16:27:50 GMT

Hi @catrinhollings

Alas that is the post code for Sagemcom in France! However, that is close enough, you either have the FAST 5364 or 5464.

To find the firmware, go the router's login page at 192.168.1.1. There's no need to login, the firmware is at the bottom left of the page (they call it software).

Your VPN client is a bit vague. What VPN protocol do they use?

Re: VPN not working

catrinhollings — Sat, 04 Jan 2025 17:10:57 GMT

SG4K100206 ??

I don’t know what you mean by VPN Protocol.

Re: VPN not working

KeithFrench — Sun, 05 Jan 2025 11:27:53 GMT

Thanks for that. There are no known VPN issues with V206 firmware.

Those two VPN clients that you mentioned Bright & Free VPN, what type of device are you running those on? If they are compatible with any of my devices, I will test them.

Re: VPN not working

Debbie-TalkTalk — Wed, 08 Jan 2025 07:51:43 GMT

Hi catrinhollings

Do you still need help with this?

Re: VPN not working

catrinhollings — Wed, 08 Jan 2025 20:32:39 GMT

Yes please.

Re: VPN not working

Anonymous — Thu, 09 Jan 2025 06:52:57 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: VPN not working

catrinhollings — Thu, 09 Jan 2025 11:33:19 GMT

Done 🙂

Re: VPN not working

Chris-TalkTalk — Thu, 09 Jan 2025 11:53:00 GMT

Could I just ask what happens when you try to connect to the VPN, do you get an error message?

Chris

Re: VPN not working

catrinhollings — Thu, 09 Jan 2025 11:59:54 GMT

The VPN connects but getting errors on playback.

Re: VPN not working

Chris-TalkTalk — Thu, 09 Jan 2025 12:49:27 GMT

Could you switch the router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris