topic Re: Need a new router please in Broadband

Need a new router please

Snowy95 — Fri, 10 Jan 2025 14:20:56 GMT

Hello, my internet connection drops several times a day we have had engineers out several times and regularly run line tests and nothing has changed. I think it’s because the router is over seven years old. If possible could I have an updated one as I feel that will improve my connection?

thanks in advance 😊

Re: Need a new router please

KeithFrench — Fri, 10 Jan 2025 16:44:38 GMT

Which router make/model do you have now & what happens to the lights on it when this happens?

Re: Need a new router please

Snowy95 — Fri, 10 Jan 2025 17:40:16 GMT

Thanks for your reply, the router is a Huawei-HG633, the lights flicker a lot, the power one is constantly on and sometimes the internet light turns red for a little while but sometimes it doesn’t, I hope this makes sense 😊

Re: Need a new router please

Chris-TalkTalk — Mon, 13 Jan 2025 07:25:57 GMT

Hi Snowy95,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Need a new router please

Snowy95 — Mon, 13 Jan 2025 11:24:01 GMT

Hi Chris,

unfortunately I’m not sure about this as we don’t have a landline phone in use. Sorry for any inconvenience.

thanks

Re: Need a new router please

Chris-TalkTalk — Mon, 13 Jan 2025 13:05:31 GMT

OK thanks. I've ordered a router, it should be with you within a couple of working days

Chris