topic Re: Connectivity drop whenever electricity resumed in Broadband

Connectivity drop whenever electricity resumed

Satyamedatati — Fri, 10 Jan 2025 16:06:37 GMT

Hi all,

is anyone facing the network failure whenever the electricity power is resumed? I am experiencing this problem from last few times and no proper support i am getting from talk talk customer care. They do all basic checks and say no issues, the bot sara also not at all helpful. I am using talk talk from last 7 years almost, thinking is it better to change to another network?

Re: Connectivity drop whenever electricity resumed

KeithFrench — Fri, 10 Jan 2025 16:46:40 GMT

When this happens what is the speed detected by the router (often initial dashboard area) and what is your minimum download speed?

Re: Connectivity drop whenever electricity resumed

Satyamedatati — Fri, 10 Jan 2025 20:56:20 GMT

I am unable to connect network to see the speed.

Re: Connectivity drop whenever electricity resumed

KeithFrench — Fri, 10 Jan 2025 22:01:54 GMT

Is this on wired (Ethernet) as well as wireless connections?

Re: Connectivity drop whenever electricity resumed

Satyamedatati — Sat, 11 Jan 2025 08:12:26 GMT

Hi Keith, good morning

the router itself not showing green status. The light flashing amber/off. And no network to both wired and wireless.

Re: Connectivity drop whenever electricity resumed

KeithFrench — Sat, 11 Jan 2025 08:39:36 GMT

That is a router or line problem then. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Connectivity drop whenever electricity resumed

Anonymous — Mon, 13 Jan 2025 07:16:58 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle