topic Re: Router Firmware Update (?) Killed 2..4 Ghz WiFi in Broadband

Router Firmware Update (?) Killed 2..4 Ghz WiFi

piston — Mon, 13 Jan 2025 09:37:52 GMT

Left SageCom Router (vintage 2022-ish) switched on overnight Jan. 8 2025.

Next am all good except mobile phone cannot connect via wi-fi.

Investigation shows 2.4Ghz wi-fi, though toggled ON, shows as : Disabled (in red). No amount of toggling wi-fi or rebooting router has any effect. 5GHz fine and toggles on/off etc just 2.4GHz, which mobile needs.

BUT also, firmware now show as SG4K 1000106 © TalkTalk 2025 ie bang up to date! on 3-ish yr old device. Have I had a 'weapons grade' overnight firmware update? Is there a patch?

I really do need 2.4 Gig access back... er Help! ☹️

Have avoided Factory Reset for fear of triggering booby traps and losing all connectivity.

A simple New Year greeting card would have sufficed 😉

Regards to all.

Re: Router Firmware Update (?) Killed 2..4 Ghz WiFi

KeithFrench — Mon, 13 Jan 2025 09:43:44 GMT

Hi @piston

That firmware should end in 206, not 106, please can you recheck that?

Assuming that your Sagemcom router is running V206, there is a bug in the firmware affecting this. If you disable & later re-enable either WiFi band, it won't come back properly, even if the router's UI shows it as enabled. The only workaround is to perform a factory reset on the router, please can you do that? If you still have problems, do not disable the bands again, but I will need to help you check what is going wrong.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Router Firmware Update (?) Killed 2..4 Ghz WiFi

Debbie-TalkTalk — Tue, 14 Jan 2025 06:55:47 GMT

Hi @piston

I'm really sorry to hear this.

I can see that @KeithFrench has offered to help. KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others. If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Router Firmware Update (?) Killed 2..4 Ghz WiFi

piston — Tue, 14 Jan 2025 14:24:45 GMT

Router Firmware

Hi Keith

Thanks for your reply, you are, of course, correct re ....206.

I actually did a copy-paste of the version etc text when I sent the original post which caused a hissy-fit rejection/edit by the site due to HTML content (of which I could see none). I wonder if the edit (I couldn't see any major change) caused the 206/106 tango.

So now it's untested updates to Bomb People's Banjos?!

Who do TT think they are? Microsoft?!

Will factory-reset this pm and will post back tomorrow... maybe by Ouija board.

Regards P

Re: Router Firmware Update (?) Killed 2..4 Ghz WiFi

KeithFrench — Tue, 14 Jan 2025 14:55:54 GMT

Hi @piston

Sorry, whilst I test all firmware versions before release, I have no control over whether a new version should be released or not. That is down to TalkTalk & I am just a customer.

Re: Router Firmware Update (?) Killed 2..4 Ghz WiFi

piston — Wed, 15 Jan 2025 15:26:55 GMT

Apologies Keith, I intended no criticism of your good self.

Your solution was spot on, many, many thanks.

I shall build a shrine!

Best wishes

Ps was it a new update or an old 'hole' that I finally stepped into?

Re: Router Firmware Update (?) Killed 2..4 Ghz WiFi

KeithFrench — Wed, 15 Jan 2025 15:29:05 GMT

This bug has been around for a couple of releases, I am just waiting on a fix.

Re: Router Firmware Update (?) Killed 2..4 Ghz WiFi

piston — Wed, 15 Jan 2025 19:02:41 GMT

Just hanging loose waitin' fer a fix eh? This place has got a lot more interestin' since I last visited.

😄

Re: Router Firmware Update (?) Killed 2..4 Ghz WiFi

Anonymous — Thu, 16 Jan 2025 06:48:43 GMT

Hi piston,

I'll see if I can find out when the next firmware update is due to be released.

Thanks

Michelle

Re: Router Firmware Update (?) Killed 2..4 Ghz WiFi

Anonymous — Thu, 16 Jan 2025 07:41:39 GMT

Hello again,

I've been advised that a new version of firmware is currently in testing for the wifi hub and we're hoping to start rolling it out in around 4 weeks time. I've asked my colleague if they can confirm if this particular bug will be fixed in this version so I'll let you know as soon as I know more.

Thanks

Michelle