topic Account in Broadband

Account

Martin117 — Mon, 13 Jan 2025 10:14:29 GMT

Morning, First of all can I say what a crap system you have, been trying to get things sorted for the last 4 days.

First call was telephone and was put on the what’s app system, this is also a joke as I now been diverted to 5 different people and now being ignored.

problem is I left talktalk on the 31st December 2024 and you even switched all things off as the router was flashing.

put my new suppliers router in and all working fine.

so what I want you to do is close my account please. Thankyou.

Re: Account

Divsec — Mon, 13 Jan 2025 11:34:24 GMT

Hi @Martin117 your account will be closed down once invoices are settled and any requested equipment returns completed. Final invoicing often involves credits so be sure to keep any direct debits active for a while longer.

Re: Account

Martin117 — Mon, 13 Jan 2025 13:26:55 GMT

Thanks for getting back to me, no one’s told me this so now paid the bill, and do you send me a return bag?

Re: Account

Divsec — Mon, 13 Jan 2025 13:32:31 GMT

Hi @Martin117 the team here will if one is required. Your post will be picked up by the TT pros shortly.

Re: Account

Arne-TalkTalk — Thu, 16 Jan 2025 13:19:35 GMT

I will request a returns bag