topic Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update? in Broadband

Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

eg_parad1gm — Thu, 19 Dec 2024 11:23:31 GMT

Hi,

From web searches I can see this is a common problem. My phone and iPad remain connected to wifi but frequently (several times per day) lose connection to the internet. I know this only because web pages time out. If I disconnect and reconnect wifi the connection is restored to the web. Other devices not affected to my knowledge.

I think it might be worth trying a firmware update, which I believe Talk talk can initiate remotely? I have a fairly old router, had it for 5+ years.

thanks!

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

Anonymous — Thu, 19 Dec 2024 11:29:16 GMT

Good morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential voice fault. Just to confirm, do you have a dial tone, as this can affect the broadband connection?

Thanks

Michelle

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

eg_parad1gm — Thu, 19 Dec 2024 11:42:50 GMT

Thanks for reply. My (landline) phone’s been disconnected for quite some time. I’ve plugged it in, think it needs to charge before I can confirm.

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

Anonymous — Thu, 19 Dec 2024 11:59:58 GMT

Hello,

Ok thank you. It's just to confirm if there is a dial tone and if you are able to make and receive calls. If there is a voice fault then we'll need to raise this first as this can affect the broadband connection. Please post back here to confirm as soon as the voice service has been tested please.

Thanks

Michelle

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

eg_parad1gm — Thu, 19 Dec 2024 12:19:23 GMT

Er… so I think there is no dial tone. I can’t remember how you get dial tone on my Gigaset wireless phone. But it’s saying “please check phone connection” and doesn’t do anything when asking it to dial.

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

Chris-TalkTalk — Fri, 20 Dec 2024 07:29:35 GMT

Hi eg_parad1gm,

Line test is picking up a potential issue so I've raised this to Openreach for investigation. They will investigate over the next few days and may contact you directly if they need to access your home

Chris

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

eg_parad1gm — Fri, 20 Dec 2024 11:19:10 GMT

Thanks I’ve got a text from them.

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

Chris-TalkTalk — Fri, 20 Dec 2024 12:03:18 GMT

No problem 🙂

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

eg_parad1gm — Fri, 20 Dec 2024 12:26:34 GMT

My internet just went down, so I guess they’re working on my line, unless it’s a coincidence?

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

Chris-TalkTalk — Fri, 20 Dec 2024 12:53:30 GMT

Yes it's a possibility although it does usually take longer

Chris

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

eg_parad1gm — Fri, 20 Dec 2024 13:52:25 GMT

Internet is back up now.

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

Chris-TalkTalk — Fri, 20 Dec 2024 14:01:11 GMT

That's great, thanks for letting me know

Chris

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

eg_parad1gm — Fri, 03 Jan 2025 14:48:26 GMT

I got an email from Open Reach on 20/12 saying an engineer needed to visit me and to book something. I didn't because it wasn't a convenient time. I got another email saying the issue was resolved 23/12. My phone line and internet are both working, including dial tone.

I therefore assume everything's working as it should and there's no need for further engineer input. Please could you resume helping me with the issue this thread is about, to which my suggested action was for you to update my router firmware?

Thank you.

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

Chris-TalkTalk — Fri, 03 Jan 2025 15:16:36 GMT

Hi eg_parad1gm,

Glad to hear that your internet connection still seems to be OK. Your router has the latest firmware version, have you tested with a second router to rule out any issues with the current one?

Chris

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

eg_parad1gm — Fri, 03 Jan 2025 16:56:53 GMT

Hi Chris, that's good to know the firmware is up to date, thank you. Unfortunately I don't own another router with which to test the connection. Open to other suggestions.

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

Chris-TalkTalk — Mon, 06 Jan 2025 07:17:54 GMT

We can send a router to test with, would you like us to arrange this?

Chris

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

eg_parad1gm — Mon, 06 Jan 2025 09:11:45 GMT

Hi Chris, yes please that would be good, assuming there is no charge. Thank you.

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

Chris-TalkTalk — Mon, 06 Jan 2025 10:06:48 GMT

I've ordered the router, it should be with you within a couple of days (there's no charge)

Chris

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

eg_parad1gm — Tue, 07 Jan 2025 16:48:53 GMT

Got the router and set it up. I will test for some time and get back back to you. 🙏🏻

Re: Internet connection repeatedly drops to iphone /ipad via wifi - firmware update?

Anonymous — Wed, 08 Jan 2025 06:47:31 GMT

Morning,

Great thank you 🙂

Thanks

Michelle