topic Re: No internet in Broadband

No internet

Nunomtguerreiro — Mon, 13 Jan 2025 21:09:21 GMT

I can't get Internet to work. Router is flashing orange for 2 hours. I have tried to chat with talk talk but non luck.. nobody responds on the chat. Is there any phone number available? Im

Re: No internet

ferguson — Mon, 13 Jan 2025 21:31:54 GMT

Normal support channels are closed now I'm afraid and won't be available again until 9:00 am tomorrow. Have you tried switching it off for 30 minutes? Any issues with the phoneline?

Re: No internet

Nunomtguerreiro — Mon, 13 Jan 2025 21:40:19 GMT

Thank you for you reply. I contacted the chat at around 7pm, but I was left waiting until the end with no reply. It was a litte bit frustrating. I am not sure about the phone line as I don't have a phone., I only use the internet. I have tried to switch off for quite a while but doesn't seem to work. I am not sure what else to do.

Re: No internet

ferguson — Mon, 13 Jan 2025 21:41:28 GMT

OK, if you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: No internet

Chris-TalkTalk — Tue, 14 Jan 2025 07:38:02 GMT

Hi Nunomtguerreiro,

If you still need assistance can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris