topic Re: Internet dropping out in Broadband

Internet dropping out

Sooziecat — Thu, 09 Jan 2025 16:12:23 GMT

Internet dropping out several times a day. Reported in October 2024. 5 engineer visits. 22 hours waiting in. Still not fixed. Then TalkTalk has the gall to charge me for 2 engineers’ visits. Can’t sort on that honestly as TalkTalk’s system is down. Unbelievable.

Re: Internet dropping out

Debbie-TalkTalk — Fri, 10 Jan 2025 07:00:16 GMT

Hi @Sooziecat

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Internet dropping out

Debbie-TalkTalk — Tue, 14 Jan 2025 08:47:39 GMT

Hi @Sooziecat

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: Internet dropping out

Sooziecat — Tue, 14 Jan 2025 12:20:53 GMT

After 22 hours waiting in for 5 different engineers, hours spent on the phone and the problem (since 29/10/24), still unresolved, I’ve had enough and am switching to Brsk. Absolutely appalling service from TalkTalk.

Re: Internet dropping out

Gliwmaeden2 — Tue, 14 Jan 2025 12:42:18 GMT

@Sooziecat, sorry to hear that.

Forum staff were hindered from helping because they didn't have sight of your account.

There's still time to add your details in the Personal Information area and SAVE CHANGES if you want them to look into what was going on.

Re: Internet dropping out

Anonymous — Tue, 14 Jan 2025 13:03:35 GMT

Hello,

I'm really sorry to hear this. If you'd like us to look into this for you then please can you update your details.

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle