Need a New Router

JamieDodger — Wed, 15 Jan 2025 06:43:36 GMT

Hi,

Please can someone advise me how to get in touch with a Customer Service Agent online so I can request a new router? I migrated from Shell in August and my router predates the Shell era to when they were Post Office Broadband. I'm having issues with lots of lost connection periods throughout the day.

We had a visit from a TalkTalk engineer to fix our phone line in September, and he advised requesting a replacement router as he said our router is a very old model. We delayed asking because it seemed to work reasonably well but now it's become very unreliable. Sometimes we have no connection for half an hour at a time or it keeps dropping in and out.

Re: Need a New Router

Karl-TalkTalk — Wed, 15 Jan 2025 06:58:59 GMT

As you have migrated from Shell recently, we have a dedicated Migration Team to assist with any issues.

You can reach the Team by Calling 0345 172 0088 and requesting to speak to the Shell Migration Team, or alternatively, you can find Live Chat to the Migration team at the link below :

https://talktalk.co.uk/migration

We regret that we are unable to assist Shell Migrated customers via the Community at this time, and do hope to offer support in the near future.

Regards,

Karl.

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Need a New Router

Re: Need a New Router