topic router replacement request in Broadband

router replacement request

crestwood43 — Wed, 15 Jan 2025 10:21:56 GMT

My Huawei hg633 router is not working properly. the LAN connection is fine but WiFi is terrible dropping to 1Mb/s or less throughout the day. n engineer visited recently and told he arrange for you to send me a new router but i have had no response since,

Re: router replacement request

KeithFrench — Wed, 15 Jan 2025 10:24:45 GMT

I have asked one of TalkTalk's support to pick your thread up and chase it up for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: router replacement request

Chris-TalkTalk — Wed, 15 Jan 2025 10:30:39 GMT

Hi crestwood43,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: router replacement request

crestwood43 — Wed, 15 Jan 2025 11:41:22 GMT

Information updated

Re: router replacement request

Chris-TalkTalk — Wed, 15 Jan 2025 12:44:24 GMT

Thanks. I've ordered a router, it should be with you within a couple of working days

Chris