topic Re: Firmware needs updating/new router needed in Broadband

Firmware needs updating/new router needed

martinanderson1 — Tue, 14 Jan 2025 14:10:12 GMT

Hi,

The Internet goes down fairly frequently and I usually have to reset the router. It also doesn't load pages once I'm connected to a VPN.

How can I update my router firmware? It says it was last updated in 2018. Or is it that I need a new router?

Current firmware: v1.10t
Router: DSL-3782

Thanks!

Re: Firmware needs updating/new router needed

KeithFrench — Tue, 14 Jan 2025 15:03:27 GMT

Your router is old, I will ask TalkTalk to replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Firmware needs updating/new router needed

martinanderson1 — Tue, 14 Jan 2025 15:15:56 GMT

Thanks, Keith.

Re: Firmware needs updating/new router needed

Debbie-TalkTalk — Wed, 15 Jan 2025 07:34:15 GMT

Hi @martinanderson1

I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks for your help @KeithFrench

Re: Firmware needs updating/new router needed

martinanderson1 — Wed, 15 Jan 2025 10:56:43 GMT

Thanks, Debbie. 😊

Re: Firmware needs updating/new router needed

Debbie-TalkTalk — Wed, 15 Jan 2025 11:08:24 GMT

Hi @martinanderson1

No problem 🙂

Debbie

Re: Firmware needs updating/new router needed

Debbie-TalkTalk — Tue, 21 Jan 2025 09:11:38 GMT

Hi @martinanderson1

Have you received the replacement router?