topic Re: Regularly losing Broadband in Broadband

Regularly losing Broadband

dedmans1 — Wed, 15 Jan 2025 15:14:26 GMT

especially today. Have switched Router on and off and no difference

Re: Regularly losing Broadband

KeithFrench — Wed, 15 Jan 2025 15:27:16 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?

Re: Regularly losing Broadband

dedmans1 — Wed, 15 Jan 2025 16:09:47 GMT

talk talk hub 2

part fibre

white

yes

Re: Regularly losing Broadband

KeithFrench — Wed, 15 Jan 2025 16:11:38 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Regularly losing Broadband

dedmans1 — Wed, 15 Jan 2025 17:48:49 GMT

All sorted now with a long and effective chat with India who resolved remotely. I think not people know that there is a rest pinhole in your router although mine was done remotely

Re: Regularly losing Broadband

Gliwmaeden2 — Wed, 15 Jan 2025 19:40:06 GMT

It is labelled on the back of the router, @dedmans1, but some people might not know to go and look for it.

Good instructions in this link:

https://community.talktalk.co.uk/t5/Articles/Set-up-your-Wi-Fi-Hub-2/ta-p/2791386

It's worth using the forum search engine to help save yourself some time. Useful articles in there.

Good to hear that the issue is resolved.

Re: Regularly losing Broadband

Karl-TalkTalk — Thu, 16 Jan 2025 06:52:17 GMT

Hi @dedmans1

Glad this has been resolved for you.

Regards,

Karl.

Re: Regularly losing Broadband

dedmans1 — Thu, 16 Jan 2025 10:00:31 GMT

Not sure if it will permanently as following the instructions of the remote engineer after an hour I attempted a reset on the Modem and with a pin I inserted it on the back where there is hole and the word reset above but within the unit there was no button and unit did not reset. Thus what was done remotely I cannot enact at home.

Re: Regularly losing Broadband

dedmans1 — Thu, 16 Jan 2025 10:13:45 GMT

I am sorry to report that it is doing it again! Maybe I have a faulty Modem. What was cured once by restting it suggests there lies the problem

Re: Regularly losing Broadband

dedmans1 — Thu, 16 Jan 2025 10:45:45 GMT

It is bad again. I might have a faulty Modem

Re: Regularly losing Broadband

Chris-TalkTalk — Thu, 16 Jan 2025 11:32:27 GMT

Hi dedmans1,

I can send another router to test with, would you like me to arrange this?

Chris

Re: Regularly losing Broadband

dedmans1 — Thu, 16 Jan 2025 11:47:30 GMT

Yes please . It must be that if the line has checked as ok.

Re: Regularly losing Broadband

Chris-TalkTalk — Thu, 16 Jan 2025 11:57:28 GMT

OK, I've ordered the router, it should be with you within a couple of working days

Chris