topic Internet issues in Broadband

Internet issues

Saqib1066 — Fri, 17 Jan 2025 21:08:37 GMT

It's been about 3 weeks now I have had ongoing issues with the Internet originally it started with a line issue where I didn't have Internet for 4 days straight now my router light stays white but every few hours and can be very random times all devices like my smartphone say connected without Internet and I have to restart router and it works again till the issue happens again. I work from home and has been stressing me out as my work requires stable Internet connected. I've had an engineer come who put on a new 5c socket plate but didn't make much different I may need a new router to check if it's a router issue but I'm not sure.

Re: Internet issues

Chris-TalkTalk — Mon, 20 Jan 2025 08:06:32 GMT

Hi Saqib1066,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris