topic Re: Wifi Issues with random disconnections to all devices connected to Wifi in Broadband

Wifi Issues with random disconnections to all devices connected to Wifi

Trekian — Sun, 12 Jan 2025 18:46:57 GMT

We used to have few issues with Wifi connection apart from the occasional drop out.

We have a Talktalk Wifi Hub version SG4K100206, firmware 3.

The master socket is in a front bedroom on the window sill. The router is plugged directly in to the MS.

For about the last 8 weeks we have had disconnection issues to all devices. There are 4 of us with a phone, tablet, laptop each, 4-6 smart plugs, smart TV, and 6 Echo devices. The echo devices regularly announce 'unable to reach the internet'.

We have carried out all of the normal trouble shooting, such as rebooting (all devices), even resetting the echoes. We have moved the router around as far as the leads will allow, but this does not seem to make any difference. Obviously, most of the time we are downstairs with the router upstairs, in a diagonal line of contact.

I also tried changing DNS to Google but this did not help.

I added a TP Link plug-in extender, but that also does not solve the issue.

I would be grateful if @KeithFrench could help me with this as it is likely to be as he says an interference issue.

Your help would be appreciated.

Kind regards

Ian

Re: Wifi Issues with random disconnections to all devices connected to Wifi

KeithFrench — Sun, 12 Jan 2025 22:02:45 GMT

Hi @Trekian

No problem. Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

Re: Wifi Issues with random disconnections to all devices connected to Wifi

Trekian — Fri, 17 Jan 2025 23:38:27 GMT

Hello Keith

Please find zip file attached

Kind regards

Ian

Re: Wifi Issues with random disconnections to all devices connected to Wifi

ferguson — Fri, 17 Jan 2025 23:40:12 GMT

@Trekian

I have removed the attachment just in case for the sake of security. Keith asked you to send it to him directly.

Re: Wifi Issues with random disconnections to all devices connected to Wifi

Trekian — Fri, 17 Jan 2025 23:52:22 GMT

I can't attach a zipfile to a DM, it wont let me.

regards

Ian

Re: Wifi Issues with random disconnections to all devices connected to Wifi

Gliwmaeden2 — Sat, 18 Jan 2025 00:07:11 GMT

If sending as screenshots, send by PM.

@KeithFrench actually wrote:

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

So he was expecting to see the attachment which he himself would then remove from the thread. Maybe wait for Keith to respond, @Trekian, and then possibly try again when you know he's online, so that he can remove the attachment as quickly as possible.

Re: Wifi Issues with random disconnections to all devices connected to Wifi

ferguson — Sat, 18 Jan 2025 00:11:41 GMT

Yeah, but best not post a sensitive attachment on the off chance?

Re: Wifi Issues with random disconnections to all devices connected to Wifi

KeithFrench — Sat, 18 Jan 2025 08:39:44 GMT

Hi @ferguson

I did ask @Trekian to attach this to his thread. You cannot attach a file to a PM, so there is no way that a customer can send it to me directly.

I always remove it having download it myself. A Zip can always be password protected if using something like 7 Zip anyway.

@Trekian please can you reattach it for me?

Re: Wifi Issues with random disconnections to all devices connected to Wifi

ferguson — Sat, 18 Jan 2025 13:44:10 GMT

@KeithFrench

Apologies, my instinct was simply to remove the attachment for privacy when you hadn't.

I you are online just now let me know and I can attach it for you, rescued from my Bin!

Re: Wifi Issues with random disconnections to all devices connected to Wifi

KeithFrench — Sat, 18 Jan 2025 14:46:12 GMT

Hi @ferguson

I have been updating a guide of mine which shows how to password protect a zip for the future. Yes if you can re-attach that now, it would be great thank you.

Re: Wifi Issues with random disconnections to all devices connected to Wifi

ferguson — Sat, 18 Jan 2025 14:50:41 GMT

@KeithFrench

OK, here you go.

Re: Wifi Issues with random disconnections to all devices connected to Wifi

KeithFrench — Sat, 18 Jan 2025 14:51:11 GMT

Thanks @ferguson I have that now & have deleted it again.

Re: Wifi Issues with random disconnections to all devices connected to Wifi

Trekian — Sat, 18 Jan 2025 15:00:20 GMT

Hi Keith

Do you have everything you need now?

Kind regards

Ian

Re: Wifi Issues with random disconnections to all devices connected to Wifi

KeithFrench — Sat, 18 Jan 2025 15:04:32 GMT

Yes @Trekian

I have just sent you a PM.

Re: Wifi Issues with random disconnections to all devices connected to Wifi

KeithFrench — Sun, 19 Jan 2025 13:27:22 GMT

Hi @Debbie-TalkTalk @Karl-TalkTalk @Anonymous

I have been analysing poor Wi-Fi reception issues for this customer. The problems occur a distance from the 5364/5464 router and are purely signal strenth related, not Wi-Fi interference. I think that the OP would benefit from a Sagemcom FAST266 WiFi Booster.

Re: Wifi Issues with random disconnections to all devices connected to Wifi

Karl-TalkTalk — Mon, 20 Jan 2025 09:24:47 GMT

Hi @Trekian

I'll get a Wi-Fi booster out to you and see if this helps.

Thanks

Karl.

Re: Wifi Issues with random disconnections to all devices connected to Wifi

Trekian — Tue, 21 Jan 2025 20:31:30 GMT

Thanks Karl and Keith. I'll let you know flow it goes. It is down to arrive tomorrow.

Kind regards

Trekian

Re: Wifi Issues with random disconnections to all devices connected to Wifi

Anonymous — Wed, 22 Jan 2025 06:29:43 GMT

Great, thank you 🙂

Michelle

Re: Wifi Issues with random disconnections to all devices connected to Wifi

Trekian — Thu, 30 Jan 2025 22:31:17 GMT

Hello Keith and Michelle,

Just wanted to report back after having the booster in action for a week.

Our Wifi experience has been massively improved. Rare disconnections, where they were regular. We can sometimes have 4 people connected with more than 1 device, some on TikTok videos, each plus be streaming on our TV. Security cameras now connect within seconds and pan and tilt properly.

I just want to thank Keith for his time and help, it has made such a difference. I would recommend his help to anyone. Thanks also to TalkTalk.

Kind regards

Ian

Re: Wifi Issues with random disconnections to all devices connected to Wifi

KeithFrench — Fri, 31 Jan 2025 08:33:50 GMT

Hi @Trekian

You're very welcome.