topic Re: How to change super Router back to adsl in Broadband

How to change super Router back to adsl

Locomal2024* — Sat, 18 Jan 2025 17:50:13 GMT

Have purchased a new router which is both fibre & adsl. How do you reset for adsl as the light is constantly flashing? This would suggest that it is currently set up for fibre. Any help is welcome thanks.

Re: How to change super Router back to adsl

fr8ys — Sat, 18 Jan 2025 18:24:03 GMT

Is there a pinhole reset on the router? If so try that or log into the computer via your pc to reset.

Have you seen this help guide?

https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383

If you have any variant of fibre package I believe you follow the fibre Instructions.

Hope this helps.

Let us know how you get on.

Re: How to change super Router back to adsl

AllyM — Sat, 18 Jan 2025 20:40:14 GMT

If you are willing to tell us the make/model, somebody on the forum may be familiar with it perhaps.

Re: How to change super Router back to adsl

Locomal2024* — Sat, 18 Jan 2025 21:10:39 GMT

Hi, it is a talktalk wireless router adsl+2 - huewai hg533. Thanks if anyone can help.

Re: How to change super Router back to adsl

ferguson — Sat, 18 Jan 2025 21:18:18 GMT

That is a really old TalkTalk router, you say you bought it? A bit confused here!

Re: How to change super Router back to adsl

AllyM — Sat, 18 Jan 2025 21:25:21 GMT

Ok, I have so many questions.

When you said "fibre", I wasn't sure whether you meant full fibre or FTTC but in any case that is quite an old TalkTalk router and is ADSL2+ only, no "fibre" of any kind. I'm a bit confused as to why you are buying that.

Do you actually have a broadband package with TalkTalk?

If so, what package are you on?

and do you not already have a TalkTalk router?

Re: How to change super Router back to adsl

Locomal2024* — Sat, 18 Jan 2025 21:44:56 GMT

Hi Allym,

Yes I have a package with talktalk, but not fibre. I bought this as it was new and cost next to nothing, so cost was not an issue. I believe my current d-link is not functioning correctly and the wi-fi signal around the house is getting worse. I have complained several times to them and they say all is good, but wanted me to upgrade to fibre rather than provide a new router. The router I now have has fittings for both ADSL and fibre, so I thought it might solve my issue prior to considering switching provider.

Thanks

Re: How to change super Router back to adsl

AllyM — Sat, 18 Jan 2025 22:06:32 GMT

Bear in mind also that WiFi issues could be caused by a number of factors such as interference, but if you wait until staff on here reach this thread when they are back at work next week, I'm sure they will be quite willing to send you an up to date router.

As I said, the HG533 router has a built in ADSL2+ modem only. The "fibre" port will actually just be a port to connect the router to a separate VDSL (FTTC) modem or full fibre ONT.

You are still being a bit secretive about what package you actually have. When you say "not fibre" I assume you mean not full fibre, but perhaps you are actually on a FTTC package which would explain why the HG533 can't connect.

Re: How to change super Router back to adsl

ferguson — Sat, 18 Jan 2025 22:20:06 GMT

@Locomal2024*

OK, the Dlink is also old. Make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond. I am confident they will offer you a new router. Bear in mind that they won't be back online until Monday.

Re: How to change super Router back to adsl

Locomal2024* — Sat, 18 Jan 2025 23:28:12 GMT

Apparently it is fibre 35. Unlikely that this is correct as I have no fibre connection anyway. Have used this for many years without any problems, but now seems to be failing. Thanks for your responses and I will wait to see what happens next.

Re: How to change super Router back to adsl

Locomal2024* — Sat, 18 Jan 2025 23:34:32 GMT

Hi Ferguson, thanks and all up to date on details, so fingers crossed that they might come up with a solution this time.

Re: How to change super Router back to adsl

Locomal2024* — Sat, 18 Jan 2025 23:37:26 GMT

Thanks for that, will see if I get any help from talktalk and if not will give it a go.

Re: How to change super Router back to adsl

Gliwmaeden2 — Sat, 18 Jan 2025 23:39:38 GMT

The last bit to your house will still be copper, but if you are on Fibre35, it's fibre to the cabinet, @Locomal2024*.

The bit that comes into your house is the same old line, through the master socket. So you won't notice any difference in the technology with FTTC as far as what is set up in your house is concerned, unlike full fibre.

Re: How to change super Router back to adsl

AllyM — Sat, 18 Jan 2025 23:43:27 GMT

That explains it then @Locomal2024*

Fibre35 is a FTTC (Fibre To The Cabinet) service.

Basically it is a hybrid technology comprised of optical fibre as far as the street cabinet, then copper wiring from there to the phone socket in your home, so not "full fibre" but it has generally been referred to as "fibre" by ISPs for many years.

The ADSL modem in the HG533 router you bought cannot connect to the VDSL technology used by FTTC services like Fibre35, but hopefully you'll get a new TalkTalk router soon and see what happens from there.

Re: How to change super Router back to adsl

Chris-TalkTalk — Mon, 20 Jan 2025 08:54:19 GMT

Hi Locomal2024*,

The router that you have is old so we can send a replacement, would you like me to arrange this?

Chris

Re: How to change super Router back to adsl

Locomal2024* — Mon, 20 Jan 2025 09:02:48 GMT

Hi Chris,

That would be great. As soon as possible please if you would.

Many thanks

Re: How to change super Router back to adsl

Chris-TalkTalk — Mon, 20 Jan 2025 09:06:00 GMT

I've ordered the router, it should be with you within a couple of working days

Chris

Re: How to change super Router back to adsl

Locomal2024* — Mon, 20 Jan 2025 09:22:19 GMT

Hi Chris,

Thanks for that, much appreciated.

Re: How to change super Router back to adsl

Chris-TalkTalk — Mon, 20 Jan 2025 10:14:07 GMT

No problem 🙂