topic Re: Lost TT email after migrating to newer Applemac in Broadband

Lost TT email after migrating to newer Applemac

formulaoz — Sun, 19 Jan 2025 14:46:25 GMT

I have migrated from an older imac using High Sierra to a newer one using Monteray v 12.7.1 I cannot now receive or send emails and keep getting a message "input password" . I have done this many times using my webmail password as advised but says not recognised. I have read previous posts from 2023 which indicated a problem with "secure access" Any help will be greatly appreciated.

formulaoz

Re: Lost TT email after migrating to newer Applemac

Divsec — Sun, 19 Jan 2025 16:26:50 GMT

Hi @formulaoz have you used the settings as recommended in the following link?

https://community.talktalk.co.uk/t5/Articles/Email-settings-to-access-TalkTalk-emails/ta-p/2204399

Re: Lost TT email after migrating to newer Applemac

formulaoz — Sun, 19 Jan 2025 16:48:42 GMT

Hi thanks for your link. It promps me to input my internet account number (webmail p/w) I do that and it doesnt recognise it so no emails. If I go to delete the account so I can renew it it promps for the same password. I input it and it says the account already exists and cannot procede. Will TT tech guys help as I think their system is blocking my password input??

Re: Lost TT email after migrating to newer Applemac

Divsec — Sun, 19 Jan 2025 16:50:52 GMT

Hi @formulaoz yes they will but they don't work weekends. Look out for contact during tomorrow.

Sorry I cannot help further but gave no Apple kit to play with ☹️

Re: Lost TT email after migrating to newer Applemac

formulaoz — Sun, 19 Jan 2025 17:00:35 GMT

Can you advise me how to contact the tech people please. I spent forever talking to their phone person and got nowhere.

Thanks formulaoz

Re: Lost TT email after migrating to newer Applemac

Divsec — Sun, 19 Jan 2025 17:03:12 GMT

Hi @formulaoz the Community expert will be in tomorrow and he is a TT employee. He will contact you on this thread.

Re: Lost TT email after migrating to newer Applemac

formulaoz — Sun, 19 Jan 2025 17:05:53 GMT

Thank you very much.

Re: Lost TT email after migrating to newer Applemac

Ady-TalkTalk — Tue, 21 Jan 2025 09:48:49 GMT

Hi formulaoz, are you able to update to the latest version of monteray? Its 12.7.6.

Ady

Re: Lost TT email after migrating to newer Applemac

Ady-TalkTalk — Tue, 21 Jan 2025 10:38:56 GMT

I've found a chat on Apple's forum that might help you. Mac Mail not responding after Monterey 12… - Apple Community.

Ady