topic Re: Broadband connection in Broadband

Broadband connection

Mel48 — Sun, 19 Jan 2025 00:08:04 GMT

Why do I lose my broadband connection for about two minutes when I stop using the landline phone? Any ideas, please.

Re: Broadband connection

Janinejonnyisla — Sun, 19 Jan 2025 02:58:55 GMT

I can’t get in touch with anyone at talk talk also

Re: Broadband connection

Gliwmaeden2 — Sun, 19 Jan 2025 08:17:26 GMT

@Mel48, staff will respond during the day after the weekend.

Please complete your community forum profile details for them to identify your account. Go via your avatar, settings, and complete Personal Information. SAVE CHANGES.

You can reach Chat support here, today: https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Check opening hours on there.

@Janinejonnyisla, please only follow up on your own topic.

Re: Broadband connection

Chris-TalkTalk — Mon, 20 Jan 2025 08:59:10 GMT

Hi Mel48,

So just to confirm, when you finish a call on your landline your internet connection drops for two minutes? Does the light change on your router when the connection drops?

How many telephone socket do you have in your home? Is your router and telephone current connected to the test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Thanks

Chris