topic Re: Faulty router in Broadband

Faulty router

Steve004 — Sat, 18 Jan 2025 22:32:30 GMT

My router keeps dropping out and the only way to get it back on is to restart it, the light on the router doesn’t change when it drops out. I spent an hour on the tech support chat last week and I was told that it was now fixed but it is still dropping out for no reason, I would appreciate if you could send me a new router as I believe that is the problem.

Re: Faulty router

KeithFrench — Sun, 19 Jan 2025 13:32:54 GMT

This may not be the router at all, but the fix would be dependent on knowing the answers to these two questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. If you have any wired connections, are they affected in the same way as wireless ones?

Re: Faulty router

Karl-TalkTalk — Mon, 20 Jan 2025 09:42:36 GMT

Line tests are showing a Battery fault out to Line.

I've logged this out to Openreach for investigation.

Thanks

Karl.