topic Re: Router isnt working in Broadband

Router isnt working

Hannah66 — Sun, 19 Jan 2025 08:20:47 GMT

I have no power going to the router. Checked the socket and that's working fine. The router itself (and/or) power lead is not working.

Re: Router isnt working

KeithFrench — Sun, 19 Jan 2025 13:35:14 GMT

I have asked one of TalkTalk's support to pick your thread up and they will replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router isnt working

Karl-TalkTalk — Mon, 20 Jan 2025 08:38:09 GMT

Hi @Hannah66

A router is on the way to you.

Thanks

Karl.

Re: Router isnt working

Hannah66 — Mon, 20 Jan 2025 11:36:49 GMT

Do you have my correct address please?

Re: Router isnt working

Karl-TalkTalk — Mon, 20 Jan 2025 12:06:46 GMT

Yes, i have located your account here.

Karl.

Re: Router isnt working

Chainsawcharlie — Wed, 22 Jan 2025 09:55:27 GMT

To Admins

My reply a few days ago to try and help the OP was deleted.

Am I wasting my time bothering to try and help??

Re: Router isnt working

Karl-TalkTalk — Wed, 22 Jan 2025 10:00:11 GMT

are you referring to your post here - https://community.talktalk.co.uk/t5/Fibre/Replacement-router-request/m-p/3092188#M398724

Thanks

Karl.