topic Re: Internet keeps dropping in Broadband

Internet keeps dropping

Susanc250380 — Fri, 17 Jan 2025 20:05:27 GMT

Hi, I keep having re-occurring issues with my broadband disconnecting then reconnecting a few minutes later.

I had an engineer visit before Christmas who did some work on the box outside on the street and did something with the cables there because of the same issue I am experiencing this week.

I’ve tried switching the box on and off several times but it’s really frustrating trying to watch streamed television and it keeps cutting out.

many thanks

Re: Internet keeps dropping

Saqib1066 — Fri, 17 Jan 2025 21:04:08 GMT

I have a similar problem my internet keeps dropping had engineer come in put in a new face plate but didn't do much. I had a line issue couple weeks ago where I was out of Internet for 4 days. Now my router light stays white but my devices say connected without Internet have talked to live chat and call centre no real help

Re: Internet keeps dropping

Chris-TalkTalk — Mon, 20 Jan 2025 08:04:49 GMT

Hi Susanc250380,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Internet keeps dropping

Chris-TalkTalk — Mon, 20 Jan 2025 08:05:35 GMT

Hi Saqib1066,

Can you please start your own thread/topic and we'll be happy to help

Chris

Re: Internet keeps dropping

Susanc250380 — Mon, 20 Jan 2025 17:57:58 GMT

It’s fine as I had to contact customer service over the weekend. Issue seems to be resolved now.

thanks

Re: Internet keeps dropping

Debbie-TalkTalk — Tue, 21 Jan 2025 06:43:55 GMT

Hi @Susanc250380

Thanks for your reply. If you do experience any further issues then please let us know.

Debbie