topic Re: Router in Broadband

Router

LynneB60 — Mon, 20 Jan 2025 18:24:17 GMT

Router making a clicking noise.

Re: Router

Anonymous — Tue, 21 Jan 2025 07:28:22 GMT

Hi Lynne,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Router

LynneB60 — Tue, 21 Jan 2025 09:34:47 GMT

Updated details

Re: Router

Anonymous — Tue, 21 Jan 2025 09:42:50 GMT

Morning Lynne,

I'm unable to locate your details. Can you also add your Account number to your Community Profile please.

Thanks

Michelle

Re: Router

LynneB60 — Tue, 21 Jan 2025 09:59:56 GMT

Added account number

Re: Router

Anonymous — Tue, 21 Jan 2025 10:05:50 GMT

Hi Lynne,

Thank you. I've run a test on the line now which is clear. Would you like us to send a replacement router?

Michelle

Re: Router

LynneB60 — Tue, 21 Jan 2025 10:15:37 GMT

Yes please.

Re: Router

Karl-TalkTalk — Tue, 21 Jan 2025 10:18:21 GMT

Router on the way.

Regards,

Karl.

Re: Router

LynneB60 — Tue, 21 Jan 2025 10:27:42 GMT

Thank you

Re: Router

Karl-TalkTalk — Tue, 21 Jan 2025 10:30:03 GMT

You're Welcome 🙂

Regards

Karl