topic Re: Returning router in Broadband

Returning router

Jball0410 — Tue, 21 Jan 2025 08:19:24 GMT

I ended my account in December and have called and requested a returns bag twice since then and still haven’t received one. I’m worried I’ll get charged so please try and send another one so I can get rid of the router.

Re: Returning router

Gliwmaeden2 — Tue, 21 Jan 2025 08:24:04 GMT

Complete your community forum profile details, @Jball0410, as staff will need these to identify your account and thereby your address.

Information goes in Personal Information.

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. Scroll down further to find the button to SAVE CHANGES.

Your post is in the queue for attention.

Re: Returning router

Arne-TalkTalk — Tue, 21 Jan 2025 13:40:21 GMT

I have requested a returns bag for you again.

Re: Returning router

Jball0410 — Mon, 27 Jan 2025 18:28:00 GMT

Hi unfortunately the returns label has got wet in the rain and won’t scan. Can you please send again or email it to me to print off.

Re: Returning router

Arne-TalkTalk — Tue, 28 Jan 2025 09:47:39 GMT

I have requested another bag