topic Broadband not working in Broadband

Broadband not working

5hareA5mile — Wed, 22 Jan 2025 13:51:02 GMT

I have run internal tests, my rooter is on white light, I have messaged and called numerous times in 2 weeks and been cut off. I am going round in circles here and not getting anywhere! I have a vulnerable person living with me, and I cannot ok use wattsapp to call as I live in a rural area.
I have a fire stick and cannot watch television. I need a technician to come out and fix my problem immediately or I will leave you

Joanne Taylor

Re: Broadband not working

Gliwmaeden2 — Wed, 22 Jan 2025 14:31:07 GMT

@5hareA5mile, you posted this in the email section, but it looks like it needs to be under Broadband or similar, so I'll move this message there.

Please ensure that your community profile details are completed, as staff use that information to identify your account.

Go via your avatar; settings....add your Talktalk phone number account number in Personal Information. Scroll down to find the button to SAVE CHANGES.

Re: Broadband not working

Chris-TalkTalk — Wed, 22 Jan 2025 14:42:47 GMT

Hi Joanne,

Could you update your profile as Gliwmaeden2 has requested and we'll be happy to help

Chris