topic Re: New router in Broadband

New router

Joebarnard4 — Thu, 23 Jan 2025 07:58:31 GMT

My router keeps cutting out and the connections is dropping

Re: New router

Joebarnard4 — Thu, 23 Jan 2025 07:59:04 GMT

I’ve had this router 4 years I think a need a new one

Re: New router

Debbie-TalkTalk — Thu, 23 Jan 2025 08:01:48 GMT

Hi @Joebarnard4

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: New router

Joebarnard4 — Thu, 23 Jan 2025 08:05:29 GMT

Okay thanks and I’ve done this now

Re: New router

Debbie-TalkTalk — Thu, 23 Jan 2025 08:20:51 GMT

Hi @Joebarnard4

Thanks for updating your Community Profile.

The line tests are clear so I have sent you a new router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares.

Debbie

Re: New router

Joebarnard4 — Thu, 23 Jan 2025 08:23:55 GMT

Thank so much is should of just come straight to the community help rather than dealing with the agents on chat and telephone there useless thank you very much for your help

Re: New router

Debbie-TalkTalk — Thu, 23 Jan 2025 08:25:54 GMT

Hi @Joebarnard4

No problem 🙂

We will check in again with you next week to see how you are getting on.

Debbie

Re: New router

Debbie-TalkTalk — Mon, 27 Jan 2025 09:06:20 GMT

Morning @Joebarnard4

Has the router arrived?