topic Re: Physical phone line down in Broadband

Physical phone line down

AppleCheese — Sun, 26 Jan 2025 18:13:43 GMT

How do I report a physical line down (tree branch has pulled the line down) on my property to TalkTalk?

All the help options send you in a perpetual loop of unhelpful standard info.

ferguson — Sun, 26 Jan 2025 18:49:39 GMT

Try here:

AppleCheese — Sun, 26 Jan 2025 19:42:32 GMT

Thanks @ferguson this is very helpful. Do I assume then that TalkTalk have no interest or role to play in resolving?

ferguson — Sun, 26 Jan 2025 19:46:18 GMT

This is one of those rare occasions when Openreach should be contacted directly.

Anonymous — Mon, 27 Jan 2025 07:47:41 GMT

Good morning,

Can I just confirm, is the voice/broadband service also affected? Are you experiencing no dial tone or no connection?

Thanks

Michelle