topic Re: Waiting for my new router to come in Broadband

Waiting for my new router to come

Rebekah786 — Thu, 23 Jan 2025 09:40:52 GMT

Hi I got told last Friday my new router would come 2.

Re: Waiting for my new router to come

Rebekah786 — Thu, 23 Jan 2025 09:41:31 GMT

2 to 3 days but it's Thursday and still hasnt turned up

Re: Waiting for my new router to come

Karl-TalkTalk — Thu, 23 Jan 2025 09:46:07 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Re: Waiting for my new router to come

Rebekah786 — Sat, 25 Jan 2025 20:40:47 GMT

I have filled in my profile but I do not know my account number for my talk talk i apologise for this

Re: Waiting for my new router to come

ferguson — Sat, 25 Jan 2025 20:52:17 GMT

Have you got access to My Account? You can find it at the top of the home page there.

Re: Waiting for my new router to come

Gliwmaeden2 — Sat, 25 Jan 2025 20:56:16 GMT

@Rebekah786, are you a new customer or is this just a replacement router that you are waiting for?

What package are you on, as that will help - if it's fibre to the cabinet you'll have a phone number that you can put in? You can see this if you go to Service Status Dashboard and use My Connection.

The account number shows in all billing notifications.

Both the above can be found if you log into My Account.

If you have ordered Full Fibre, maybe you don't have a phone number? Until you tell us which package this is for, it's difficult to offer advice.

However you fill the Personal Information area in your profile, make sure that you SAVE CHANGES.

Staff will respond after the weekend.

Re: Waiting for my new router to come

Debbie-TalkTalk — Mon, 27 Jan 2025 09:33:32 GMT

Hi @Rebekah786

Please can you add your landline number or account number to your Community Profile so I can locate your details (I can only see a mobile number)

Thanks