topic Re: Router constantly resetting in Broadband

Router constantly resetting

lhackett — Sun, 19 Jan 2025 13:51:14 GMT

My router is constantly resetting and losing all settings which is very problematic for connected WiFi devices. The duration between resets is quite sporadic, sometimes I get a few days of continuity and other times it resets multiple times in a day. Please advise.

Re: Router constantly resetting

KeithFrench — Sun, 19 Jan 2025 15:18:32 GMT

Is your router the DG8041W by any chance, as this can reboot itself without notice? The only solution is to change it to a Sagemcom FAST 5364. If you have any other router including the 5364, then perhaps it is faulty.

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router constantly resetting

lhackett — Sun, 19 Jan 2025 15:22:05 GMT

Thank you. I have the HG635 Super Router.

Re: Router constantly resetting

KeithFrench — Sun, 19 Jan 2025 15:25:32 GMT

That is even more ancient, let's get it changed out.

Re: Router constantly resetting

Karl-TalkTalk — Mon, 20 Jan 2025 09:13:43 GMT

A new router is on the way for testing.

Regards,

Karl.

Re: Router constantly resetting

lhackett — Mon, 27 Jan 2025 13:13:05 GMT

I've been using the new router for a few days now and it seems to have resolved my issues. Thank you for both of your help!

Re: Router constantly resetting

Karl-TalkTalk — Mon, 27 Jan 2025 13:16:25 GMT

Thanks for confirming.

Regards,

Karl.