topic Re: Live chat in Broadband

Live chat

harley0459 — Tue, 03 Sep 2024 17:30:51 GMT

I was one of the many that got taken over from Shell Energy, has anyone else noticed a drop in speed?

Re: Live chat

Anonymous — Wed, 04 Sep 2024 06:51:09 GMT

Hello,

I'm sorry to hear this. I've been advised that to get the help you need please give the team a call on 0345 172 0088.

Thanks

Michelle

Re: Live chat

FE100 — Wed, 29 Jan 2025 09:20:31 GMT

Appointment

Re: Live chat

Gliwmaeden2 — Wed, 29 Jan 2025 09:26:00 GMT

@FE100,

Sorry, but we can't help much with just a one word post.

You need to return to the message board, click on start a topic and begin your own thread, with a much clearer indication of what this is all about.

Re: Live chat

sonysoman1 — Mon, 03 Feb 2025 18:06:08 GMT

My problem about my talk talk network

Re: Live chat

sonysoman1 — Mon, 03 Feb 2025 18:07:39 GMT

My talk talk network

Re: Live chat

Anonymous — Tue, 04 Feb 2025 06:46:21 GMT

Hi @sonysoman1

I'm sorry to hear. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: Live chat

Emdalel — Sat, 01 Mar 2025 22:17:41 GMT

Hi I’m trying to pay my bill because I’m abroad at the moment I can’t not long to my account

Re: Live chat

Gliwmaeden2 — Sat, 01 Mar 2025 22:30:19 GMT

If you can't get My Account to open you have two options:

Phoning....

Or bank transfer:

It can take up to 7 days for the bank transfer to show in My Account.

This is where setting up a Direct Debit would be helpful in any similar future situation, @Emdalel.

If you need further help, please don't continue to post in this thread. Staff only reply to the original poster.

You need to return to the forum menu for "help with your service" if you need to follow up; choose billing and click on start a topic to begin your own thread. Staff will respond to your thread during the week, Monday to Friday, if you need support.

Re: Live chat

Nelocid76 — Thu, 13 Mar 2025 13:55:46 GMT

Re: Live chat

Karl-TalkTalk — Thu, 13 Mar 2025 13:57:40 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl