topic Re: No internet in Broadband

No internet

Dannyboy93 — Wed, 29 Jan 2025 19:53:00 GMT

Internet has been off since Friday and is still down my end. Is anyone else having issues?

Re: No internet

Divsec — Wed, 29 Jan 2025 20:03:52 GMT

Hi @Dannyboy93 are you still suffering from the after effects of the bad weather over the weekend?

Re: No internet

Dannyboy93 — Thu, 30 Jan 2025 01:05:35 GMT

Yeh box is red. Turned it on and off multiple times and apparently I can't get a status check with it.

Re: No internet

Anonymous — Thu, 30 Jan 2025 06:40:04 GMT

Good morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: No internet

Dannyboy93 — Thu, 30 Jan 2025 09:31:48 GMT

Updated

Re: No internet

Chris-TalkTalk — Thu, 30 Jan 2025 10:18:51 GMT

Hi Dannyboy93,

Which lights are on, on the ONT?

Chris

Re: No internet

Dannyboy93 — Thu, 30 Jan 2025 11:50:42 GMT

Hello and it's an eero box so it's only one light. Would normally be white but it's solid red

Re: No internet

Chris-TalkTalk — Thu, 30 Jan 2025 12:12:06 GMT

Thanks but the ONT is the box on the wall

Chris