topic Re: Cisco AnyConnect VPN not working in Broadband

Cisco AnyConnect VPN not working

mikep4 — Tue, 15 Oct 2024 17:14:04 GMT

I seem to be having the same issues as others with Cisco AnyConnect. No internet access and no VPN connection to my work laptop. I am having to hotspot to able me to work. My company has told me it’s down to a firmware update sent out by TalkTalk and to ask if this can be removed.

Could this issue be resolved please.

Many thanks

Re: Cisco AnyConnect VPN not working

ferguson — Tue, 15 Oct 2024 17:41:38 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Cisco AnyConnect VPN not working

Debbie-TalkTalk — Wed, 16 Oct 2024 06:05:51 GMT

Hi @mikep4

Apologies for this.

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: Cisco AnyConnect VPN not working

mikep4 — Wed, 16 Oct 2024 17:11:12 GMT

Thank you @Debbie-TalkTalk that has fixed the issue. All working now!

Re: Cisco AnyConnect VPN not working

Debbie-TalkTalk — Thu, 17 Oct 2024 05:43:08 GMT

Hi @mikep4

That's great, thanks for letting me know.

Debbie

Re: Cisco AnyConnect VPN not working

mikep4 — Thu, 30 Jan 2025 10:30:55 GMT

Hi @Debbie-TalkTalk , I had an issue with my broadband speed this week and TalkTalk tech support reset my router to factory defaults. Now I am having the same issue connecting to Cisco AnyConnect on my work laptop. Would you be able to have a look and apply the same fix as you did before please?

Thank you.

Re: Cisco AnyConnect VPN not working

Anonymous — Thu, 30 Jan 2025 11:00:54 GMT

Hi mike,

I'm sorry to hear this. I've checked and I can see that the version of firmware hasn't changed so VPN should be working ok. What happens when you try to connect to the VPN?

Thanks

Michelle

Re: Cisco AnyConnect VPN not working

mikep4 — Thu, 30 Jan 2025 11:18:26 GMT

Hi @Anonymous , I have just tried connecting and it is now working again!!

Perhaps we were having an issue with our VPN and it was just a coincidence that this was the first time I had used it at home since the reset.

Thank you for your prompt response!

Re: Cisco AnyConnect VPN not working

Anonymous — Thu, 30 Jan 2025 11:21:12 GMT

Hi mike,

Glad to hear this 🙂

Michelle