topic Re: No internet conection for the past 9 days in Broadband

No internet conection for the past 9 days

KendryPeralta — Thu, 30 Jan 2025 10:55:27 GMT

I have been without internet for the past 8-9 days. I talked to an "expert" by chat last monday 27th and he said it was going to be fix.. well is thursday 30th and i am still with no internet. Your team have already told me that there is not a payment issue, that there is not a bar issue, so I don't know why I dont have internet, they never tell me what is the problem they just connecting me to another team every single time. Please don't tell me the same excuse again. I just need this fix.

Re: No internet conection for the past 9 days

Chris-TalkTalk — Thu, 30 Jan 2025 12:13:15 GMT

Hi Kendry,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No internet conection for the past 9 days

Crapcompany — Thu, 30 Jan 2025 15:29:25 GMT

I had no connection for 21 days. Stayed in waiting for technician, didn't turn up. Won't let me leave without paying. Today I waited for over an hour to speak to someone who couldn't even pronounce my name! Only to be told I have to wait until mid Feb for compensation. Cannot wait to leave!

Re: No internet conection for the past 9 days

Chris-TalkTalk — Fri, 31 Jan 2025 06:48:55 GMT

Hi,

If you still need assistance can you please start your own thread/topic and we'll be happy to help

Chris