topic Re: Wi Fi still dropping out. in Broadband

Wi Fi still dropping out.

Cosmo — Sun, 12 Jan 2025 22:57:39 GMT

Hi,

WiFi connection keeps dropping out. Raised a fault case, engineer called on 10 January and checked connections and found intermittent fault at the external junction box and said it needs monitoring and will make a report on the situation but now wi fi still constantly dropping out. Tried to do another line test but informed that there’s still an open case pending and to make appointment for engineer to call which I can’t understand as an engineer has already called to try and rectify the problem. Hopefully I can this sorted ASAP as I need a reliable internet connection.

Re: Wi Fi still dropping out.

Chris-TalkTalk — Mon, 13 Jan 2025 10:20:20 GMT

Hi Cosmo,

This is still in hand with Openreach. I'll check for further updates later and get back to you

Chris

Re: Wi Fi still dropping out.

Cosmo — Mon, 13 Jan 2025 10:29:49 GMT

Thanks Chris for the prompt reply, much appreciated, hopefully a resolution soon.

Re: Wi Fi still dropping out.

Chris-TalkTalk — Mon, 13 Jan 2025 11:25:08 GMT

No problem 🙂

Re: Wi Fi still dropping out.

Chris-TalkTalk — Mon, 13 Jan 2025 15:32:01 GMT

No update yet so I'll check again in the morning

Chris

Re: Wi Fi still dropping out.

Cosmo — Mon, 13 Jan 2025 16:07:04 GMT

Thanks Chris,

Appreciate your input and hopefully WiFi will be sorted soon.

Re: Wi Fi still dropping out.

Cosmo — Mon, 13 Jan 2025 20:38:25 GMT

Hi Chris,

Received the following email and messages this evening but not sure if this is the case as Wi Fi still dropping out later on in the evening and can’t run a line test as this message shows up, which is confusing to say the least, any clarification would be appreciated.
Thanks.

Open case found

We can see that there’s an ongoing case associated with your account. This may be due to a previous diagnostic test identifying an issue, or it could’ve been raised by a member of our team on your behalf.

Unfortunately, you won’t be able to run another test until your current case is resolved.

Keep track of your case status by following the link below

Our engineer has resolved the service issue

Your case has been resolved

Updated: 18:04 on 13/01/2025

We’re confident the issue has been resolved. However, if you’re still experiencing problems please get in touch with a member of our team within the next 5 days using the link below.

In 5 days, your case will automatically close, and you’ll no longer be able to access it. However, all the details will be securely stored on our end.

About your case

Description

Your fault has been fixed

Status

Closed

Date reported

09/01/2025

Reference number

REP-15192391

Re: Wi Fi still dropping out.

Chris-TalkTalk — Tue, 14 Jan 2025 07:35:06 GMT

Hi Cosmo,

Thanks for the update. Just to confirm, has there been no improvement since your last post?

Chris

Re: Wi Fi still dropping out.

Cosmo — Tue, 14 Jan 2025 08:05:11 GMT

Hi Chris,

Thanks for replying, Early days yet but WiFi seems stable, for now , hope it lasts but speed is a little erratic, at the moment 25.5 but does dip occasionally. So not sure if any thing has actually been rectified. Just confused regarding the messages received.
Thanks.

Re: Wi Fi still dropping out.

Chris-TalkTalk — Tue, 14 Jan 2025 08:50:53 GMT

Could you see how it goes today and I'll check in again with you tomorrow

Chris

Re: Wi Fi still dropping out.

Cosmo — Tue, 14 Jan 2025 11:42:16 GMT

Thanks Chris will do.

Re: Wi Fi still dropping out.

Chris-TalkTalk — Tue, 14 Jan 2025 12:07:18 GMT

Thanks 🙂

Re: Wi Fi still dropping out.

Chris-TalkTalk — Wed, 15 Jan 2025 09:19:00 GMT

Hi Cosmo,

How are you getting on, how has it been since yesterday morning?

Chris

Re: Wi Fi still dropping out.

Cosmo — Wed, 15 Jan 2025 09:57:59 GMT

Hi Chris ,

Thanks again for your interest.

Could only check last evening as was not at home during the day but during the evening and up to now it seems to have a stabilised with speeds averaging around 25mbps. if that helps. Not sure if it’s relevant but LED white light is dim on router but doesn’t seem to affect the reception.
Thanks

Re: Wi Fi still dropping out.

Chris-TalkTalk — Wed, 15 Jan 2025 10:12:49 GMT

Glad to hear it's stable. The light can be dimmed in the router settings so it's possible that it's on the dim setting. Is it OK if we give it a couple more days and I'll check in again with you on Friday?

Chris

Re: Wi Fi still dropping out.

Cosmo — Wed, 15 Jan 2025 10:17:48 GMT

Thanks Chris ,

Thats great. Thanks again for all your input and help.

Re: Wi Fi still dropping out.

Chris-TalkTalk — Wed, 15 Jan 2025 10:35:13 GMT

No problem, happy to help 🙂

Chris

Re: Wi Fi still dropping out.

Chris-TalkTalk — Fri, 17 Jan 2025 10:40:24 GMT

Hi Cosmo,

How are you getting on, how has it been over the last couple of days?

Chris

Re: Wi Fi still dropping out.

Cosmo — Fri, 17 Jan 2025 11:37:51 GMT

Hi Chris,

WiFi seems to be stable🤞🤞and speed has increased.
Thanks

Re: Wi Fi still dropping out.

Chris-TalkTalk — Fri, 17 Jan 2025 11:52:59 GMT

That's great, thanks for letting me know. Just let us know if you experience any further problems

Chris