topic Re: Servives still not restored after 24 hours in Broadband

Servives still not restored after 24 hours

Rcouch1 — Fri, 31 Jan 2025 15:45:46 GMT

I paid my bill late, and have now cleared it and my balance is zero. Its been over 24 hours and its still not back on. I have unplugged the WiFi box, reset it and still nothing. I've had this in the past but its always been restored very quickly. My tt account shows as I've paid and I owe nothing. Any help? Thanks

Re: Servives still not restored after 24 hours

fr8ys — Fri, 31 Jan 2025 16:33:11 GMT

Staff are not back now until Monday.

However the recommendation once the account is clear, is to turn the router off for at least 30 minutes and then restart your router.

Hope this works. Let us know how you get on.

Re: Servives still not restored after 24 hours

Debbie-TalkTalk — Mon, 03 Feb 2025 06:43:41 GMT

Hi Rcouch1

I'm sorry to hear this.

Have you tried a 30 minute power down of the router?