topic Re: Router needs a restart everyday in Broadband

Router needs a restart everyday

Carty9862 — Wed, 05 Jun 2024 10:35:03 GMT

Hi all,

My hub keeps needing a restart at least once a day.

Both mine and my husbands smartphone can see our WiFi network but we are unable to browse or use any apps. Tried switching WiFi off and on on the phone, talktalk network still showing and phone not dropping out to our o2 mobile network.

Power off and on of the hub fixes it so cannot possibly be our phones.

I spent 2 hours online chat after which they could find no problems!! Obviously they couldn't because I'd restarted the hub yet again!!!

I've followed there advice to the letter but still not resolved and I can't face another 2 hour 'chat'

Any ideas please on how I can get Talktalk to take my problem seriously.

Thanks

Re: Router needs a restart everyday

Karl-TalkTalk — Wed, 05 Jun 2024 10:38:57 GMT

I'll get a new router out to you and see if this is the issue. The new router should arrive within 48hrs.

Thanks

Karl.

Re: Router needs a restart everyday

Carty9862 — Wed, 05 Jun 2024 10:56:51 GMT

Thanks for the quick response Karl.

Re: Router needs a restart everyday

Karl-TalkTalk — Wed, 05 Jun 2024 11:01:24 GMT

You're Welcome 🙂

Regards

Karl

Re: Router needs a restart everyday

Anonymous — Fri, 07 Jun 2024 08:12:31 GMT

Morning,

Just checking back in to see how you're getting on?

Thanks

Michelle

Re: Router needs a restart everyday

Carty9862 — Sat, 08 Jun 2024 09:03:10 GMT

Hi Michelle,

Router arrived late yesterday and all setup. Seem good as no restarts so far.

Just for info, the white light on this router is very bright but on the old one almost invisible, possibly a sign of a router problem.

Thanks

Re: Router needs a restart everyday

Debbie-TalkTalk — Mon, 10 Jun 2024 05:59:29 GMT

Morning @Carty9862

Just checking if everything was still working ok over the weekend?

Re: Router needs a restart everyday

Carty9862 — Mon, 10 Jun 2024 08:57:38 GMT

Hi Debbie

Everything is great and no restarts since I setup the new router.

It's just a shame that it wasn't picked up during my online chat but was sorted immediately in the Community.

I know now any further problems it's Comminuty first.

Thanks Anne.

Re: Router needs a restart everyday

Debbie-TalkTalk — Mon, 10 Jun 2024 08:59:46 GMT

Hi @Carty9862

I'm so glad to hear that the connection is working well 🙂

Apologies that this wasn't picked up on our chat service, I will feed this back.

I have sent you a Private Message with a link for a short survey for the Community.

Thanks again.

Debbie

Re: Router needs a restart everyday

Robert850 — Sun, 02 Feb 2025 16:42:17 GMT

Hi. Yes I'm have similar problems but can't get anything done through talktalk. It works from a while after restarting but drops every day

Re: Router needs a restart everyday

Gliwmaeden2 — Sun, 02 Feb 2025 21:20:55 GMT

@Robert850, you need to return to the message board and click on start a topic to begin your own thread. This old one is not in the queue for attention.

You also need to complete your community forum profile details - go via your avatar, settings, Personal Information, SAVE CHANGES.

Re: Router needs a restart everyday

Anonymous — Mon, 03 Feb 2025 06:58:31 GMT

Hi Robert,

As advised, please can you create your own topic and we can look into this further for you.

Thanks

Michelle