topic Solid red power light on my Talk Talk Broadband Router in Broadband

Solid red power light on my Talk Talk Broadband Router

MegBanks — Sun, 02 Feb 2025 17:06:14 GMT

I have a Talk Talk Super Router (HG635) that lost connection to the internet today. When I rebooted it the only light that came back on is a solid red LED for power. All the other lights are off, and the wifi network is no longer broadcasting. I've tried rebooting the router a number of times, and I've also tried pressing the reset button at the back for 30 seconds but the box does nothing, which makes me think it is no longer working. Is that correct? I urgently need wifi this week to work from home, so it would be great to get this resolved as quickly as possible.

Many thanks

Re: Solid red power light on my Talk Talk Broadband Router

ferguson — Sun, 02 Feb 2025 17:21:31 GMT

Is all OK with the voice service? Have you tried connecting the router at the test socket? It is getting on a bit, to be fair.

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Solid red power light on my Talk Talk Broadband Router

MegBanks — Sun, 02 Feb 2025 18:49:30 GMT

Thanks for responding late on a Sunday, Ferguson. Yes, the voice service is fine and I'm pretty sure it's not the cables. The router should be broadcasting a wifi signal even when it is disconnected, right? I was going to try entering its IP address in my browser but I couldn't even get a signal.

Re: Solid red power light on my Talk Talk Broadband Router

MegBanks — Sun, 02 Feb 2025 19:03:17 GMT

I think the account details are up to date with my broadband number.

Re: Solid red power light on my Talk Talk Broadband Router

ferguson — Sun, 02 Feb 2025 20:29:48 GMT

OK, thanks for that, you should get a response from the support team when they are back online tomorrow.

Re: Solid red power light on my Talk Talk Broadband Router

Anonymous — Mon, 03 Feb 2025 07:41:45 GMT

Hi Meg,

I'm sorry to hear this. I've run a test on the line now which is clear. Would you like us to send a replacement router to test with and rule this out?

Thanks

Michelle

Re: Solid red power light on my Talk Talk Broadband Router

MegBanks — Mon, 03 Feb 2025 09:02:06 GMT

Yes please. I think that's the right thing to. Thanks for your help Michelle. How long does it usually take to arrive?

Re: Solid red power light on my Talk Talk Broadband Router

Karl-TalkTalk — Mon, 03 Feb 2025 09:14:27 GMT

A router is on the way. this will usually arrive in about 48hrs.

Thanks

Karl.

Re: Solid red power light on my Talk Talk Broadband Router

MegBanks — Mon, 03 Feb 2025 19:03:05 GMT

Thank you so much for the quick response. I'm really grateful.

Re: Solid red power light on my Talk Talk Broadband Router

Anonymous — Tue, 04 Feb 2025 06:39:23 GMT

Morning Meg,

We'll check back in with you in a few days to see how you're getting on.

Thanks

Michelle

Re: Solid red power light on my Talk Talk Broadband Router

Anonymous — Thu, 06 Feb 2025 06:44:11 GMT

Morning Meg,

Has the replacement router arrived?

Thanks

Michelle