topic Re: Renewing contract in Broadband

Renewing contract

Anzac73 — Sun, 02 Feb 2025 16:37:28 GMT

If I renew my contract for 24 months, do I get a new router/modem? The current one is now 7 years old and I understand improvements have been made in that time. Thanks.

Re: Renewing contract

Gliwmaeden2 — Sun, 02 Feb 2025 20:39:24 GMT

Which model have you got, @Anzac73?

You'll see it in extremely small print on a label on the back.

As long as the router still works and has up to date software, it's not replaced automatically when we renew our contracts.

Worth checking the model etc.

Re: Renewing contract

Anzac73 — Sun, 02 Feb 2025 22:02:04 GMT

Hi - thank you for your response.
It says Technicolour model no. DWA0120. I think it came out of the Arc. Issued years ago by Post Office Broadband who were taken over by Shell Energy and then TalkTalk.

Re: Renewing contract

Gliwmaeden2 — Sun, 02 Feb 2025 23:35:30 GMT

@Anzac73, if you were affected by the migration from Shell, you need to speak to the Shell Migration team about the router.

Then deal with the renewal separately. Neither of these can be done via the forum.

The Shell Migration team can be reached via phone / Chat. Check their opening hours on this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

The renewal would be through phoning 03451 720088 or Chat in just the same way, but ask to speak to the Loyalty team / Retentions / Better Value team for that.