topic Re: Account locked in Broadband

Account locked

Braeside4$ — Fri, 31 Jan 2025 13:41:10 GMT

How do I speak to a human being please - I live in a village have no signal for mobile service - yet when I ring you it is necessary to put a mobile number in - OBVIOUSLY I CAN'T I haven't a mobile.

A COMPLAINT NO CMP 832563 HAS BEEN RAISED BY NOKANDA ON YOUR CHAT LINE - SINCE USING THIS SERVICE I AM UNABLE TO LOG OUT.

STILL NO CONTACT FROM ANYONE RE THE COMPLAINT EITHER - SHE DID NOT UNDERSTAND WHAT I WANTED AND FRANKLY IT WAS NOT ROCKET SCIENCE. NOW I HAVE RECEIVED AN EMAIL STATING WHAT HAS BEEN DONE BY HER - WHICH IS COMPLETELY INCORRECT MY ACCOUNT SHOULD NOT BE £3.00 MORE PER MONTH - IT SHOULD BE £10.00 LESS.

PLEASE WOULD YOU HELP - LET ME KNOW A NUMBER I CAN CONTACT A HUMAN BEING TO DISCUSS THE PROBLEM MY TELEPHONE NO. LANDLINE IS XXXXXX s.paterson

Re: Account locked

Gliwmaeden2 — Fri, 31 Jan 2025 13:43:51 GMT

Staff will reply ASAP, @Braeside4$, but after this afternoon they are not on here before Monday.

Please never post any personal information details in the public thread. I have removed your landline number from view.

You should store all private information in the profile area, which only you and staff can access.

Go via your avatar, settings....Personal Information. Scroll down further to find the SAVE CHANGES button.

Re: Account locked

Arne-TalkTalk — Tue, 04 Feb 2025 12:22:31 GMT

HI Braeside4$

Has this been sorted now?