topic Re: Possibility of getting a new router? in Broadband

Possibility of getting a new router?

PyrSam — Fri, 31 Jan 2025 18:36:01 GMT

Router has been causing issues and acting up now for 48 hours, tried all the steps that get recommended, still nothing.

Divsec — Sat, 01 Feb 2025 12:47:17 GMT

Hi @PyrSam a bit more detail would help, both on the symptoms and on the attempted cures?

Also a description of the patient (router getting carried away)

Debbie-TalkTalk — Mon, 03 Feb 2025 07:36:49 GMT

I'm sorry to hear this.

The line test is clear but it appears that the router is switched off?

What issues are you experiencing with the connection, is it dropping?

PyrSam — Mon, 03 Feb 2025 13:23:39 GMT

Hi Debbie, thank you for the reply!

Apologise about the router being off, but I switched it back on now and the same issues are still appearing.

But the issues I am having is the router will just constantly flash orange, and there is no internet connection at all?

Debbie-TalkTalk — Mon, 03 Feb 2025 13:25:18 GMT

Thanks for your reply.

Would you like me to send a replacement router so we can rule this out first?

PyrSam — Mon, 03 Feb 2025 13:42:58 GMT

Hi Debbie

That would be excellent to rule it out, thank you!

Debbie-TalkTalk — Mon, 03 Feb 2025 13:50:26 GMT

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

PyrSam — Wed, 05 Feb 2025 12:12:37 GMT

Hi Debbie

I just wanted to let you know that my new router arrived this afternoon. Everything is working correctly now, and back to normal!

Thank you so much again for your time!

Debbie-TalkTalk — Wed, 05 Feb 2025 12:22:44 GMT

That's great, thanks for letting me know 🙂

Debbie