topic Re: No Internet Since Sunday 8th December. Help Please. in Broadband

No Internet Since Sunday 8th December. Help Please.

AnDaMi — Wed, 11 Dec 2024 09:45:20 GMT

Hello

My internet has been out since Sunday 8th December
Flashing Amber Light on Router
three or four green lights on the small box on the wall
Have tried turning off/ on
Have tried resetting
Have tried phoning but not managed to speak to a person.
Can i get some assistance please?

Re: No Internet Since Sunday 8th December. Help Please.

Karl-TalkTalk — Wed, 11 Dec 2024 09:47:27 GMT

Have you tried turning off the router and the small box on the wall (ONT) for 30 minutes as this will reset the session.

Karl.

Re: No Internet Since Sunday 8th December. Help Please.

AnDaMi — Wed, 11 Dec 2024 11:06:01 GMT

Hello Karl. Yes. I have tried that a few times.
Also tried to reset the router.

Re: No Internet Since Sunday 8th December. Help Please.

Karl-TalkTalk — Wed, 11 Dec 2024 11:07:04 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: No Internet Since Sunday 8th December. Help Please.

AnDaMi — Wed, 11 Dec 2024 11:47:22 GMT

The Box on the wall (ONT) has green lights.

Re: No Internet Since Sunday 8th December. Help Please.

Karl-TalkTalk — Wed, 11 Dec 2024 13:36:25 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: No Internet Since Sunday 8th December. Help Please.

AnDaMi — Wed, 11 Dec 2024 13:54:02 GMT

Hi. Information updated as requested.

Re: No Internet Since Sunday 8th December. Help Please.

Karl-TalkTalk — Wed, 11 Dec 2024 14:27:58 GMT

All looks ok on this side. Have you powered off the ONT and router for 30 minutes ?

Also, can you advise what lights are 'on' on your ONT, are they all green ?

Do you have a Nokia ONT ?

Thanks

Karl.

Re: No Internet Since Sunday 8th December. Help Please.

AnDaMi — Wed, 11 Dec 2024 14:44:14 GMT

Hi. I am not at home ( as have no internet) the little box has 4 green lights. It is a small grey box.

Yes, i powered off and left for over 30mins

Thank you A

Re: No Internet Since Sunday 8th December. Help Please.

Chris-TalkTalk — Wed, 11 Dec 2024 15:38:11 GMT

Thanks. Could you just confirm the make and model of router that you have connected?

Chris

Re: No Internet Since Sunday 8th December. Help Please.

AnDaMi — Thu, 12 Dec 2024 11:04:58 GMT

Hi. Yes, it's the Wi-Fi hub model.
Turned off / on again a few times.
The ONT box lighhts all four green lights
The router just flashes.

Thank you.

Re: No Internet Since Sunday 8th December. Help Please.

AnDaMi — Thu, 12 Dec 2024 11:13:48 GMT

The

TalkTalk Wi-Fi HubLike This One

Re: No Internet Since Sunday 8th December. Help Please.

Anonymous — Thu, 12 Dec 2024 12:57:03 GMT

Hello,

I've made a change to a profile. Could you retest in 30 minutes and let us know if you are now able to connect please?

Thanks

Michelle

Re: No Internet Since Sunday 8th December. Help Please.

Anonymous — Thu, 12 Dec 2024 14:02:32 GMT

Hi,

How are you getting on?

Thanks

Michelle

Re: No Internet Since Sunday 8th December. Help Please.

AnDaMi — Thu, 12 Dec 2024 14:49:05 GMT

Hello

I tried that and it is still not working and the router is flashing Amber.

thanks A

Re: No Internet Since Sunday 8th December. Help Please.

AnDaMi — Fri, 13 Dec 2024 10:17:27 GMT

Hello

It's still not working. Tried restting several more times.
It's been nearly a week now; I can't work from home, nor do much else at home...

If it is the router, do you send me a replacement?

many thanks

Re: No Internet Since Sunday 8th December. Help Please.

Chris-TalkTalk — Fri, 13 Dec 2024 11:17:08 GMT

Hi AnDaMi,

I'll order a replacement router to test with. It should be with you within a couple of working days

Chris

Re: No Internet Since Sunday 8th December. Help Please.

AnDaMi — Fri, 13 Dec 2024 12:41:26 GMT

Thank you.

Re: No Internet Since Sunday 8th December. Help Please.

Anonymous — Fri, 13 Dec 2024 12:43:30 GMT

Good afternoon,

We'll check back in with you first thing next week to see how you're getting on.

Thanks

Michelle

Re: No Internet Since Sunday 8th December. Help Please.

Anonymous — Mon, 16 Dec 2024 07:08:58 GMT

Morning,

Just checking back in to see if the replacement router has arrived yet?

Thanks

Michelle