topic Re: Internet failure in Broadband

Internet failure

stophus — Fri, 07 Feb 2025 11:36:29 GMT

My internet connection keeps failing. The red light comes on the router. I attempt to reset (switching the router of for different lengths of time) and the red light returns flashing, then alternative flashing red and white, finally returning to a constant red light again. After several hours the internet is restored. This has happened twice in the last 4 days.

Re: Internet failure

Debbie-TalkTalk — Fri, 07 Feb 2025 11:38:12 GMT

Hi @stophus

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Internet failure

Debbie-TalkTalk — Fri, 14 Feb 2025 09:45:08 GMT

Hi @stophus

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie