topic Re: New Router Please in Broadband

New Router Please

pjones67 — Fri, 07 Feb 2025 15:04:03 GMT

Despite 3 calls to Talk Talk customer service, resulting in a couple of engineers trying to fix the problem with my internet connection, the issue has not been resolved. I've only had problems since talk talk took over from Shell. I believe I need a new router. How do I get one?

Re: New Router Please

fr8ys — Fri, 07 Feb 2025 15:26:10 GMT

You would be best to speak to the dedicated Shell Migration team on 03451 720088 (open 9am - 7pm), as staff here have limited or no access to the Shell systems.
When you call is answered be specific and ask for the Shell migration team.

Re: New Router Please

Chris-TalkTalk — Fri, 07 Feb 2025 15:36:04 GMT

Hi pjones67,

I'm sorry to hear that you're experiencing problems with your service but I can see that fr8ys has pointed you in the right direction, the migration team will be able to help

Chris