topic Re: No internet in Broadband

No internet

11235 — Fri, 07 Feb 2025 15:35:14 GMT

No connection since Wednesday 29th January.Reported Monday 3rd February via online form. After 55 mins chat ended before completion. No updates since. Is this fault being dealt with?

Re: No internet

KeithFrench — Fri, 07 Feb 2025 22:06:57 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: No internet

Anonymous — Mon, 10 Feb 2025 07:08:31 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle