topic Returns label not working in Broadband

Returns label not working

ClockBill — Sat, 08 Feb 2025 12:25:01 GMT

I've been sent a returns label to return some equipment so I don't get charged. The problem is the label isn't working at the post office! Can you send me another one or is there another way to return the equipment.

Re: Returns label not working

Gliwmaeden2 — Sat, 08 Feb 2025 12:46:06 GMT

The returns company has had a bad batch of these so correct labels will have to be sent out again, @ClockBill.

Staff will respond after the weekend. Please complete your community forum profile details for them to identify your account to send you a replacement returns bag.

Go via your avatar; settings; Personal Information: Talktalk phone number or account number etc. Scroll down further to find the SAVE CHANGES button.

Re: Returns label not working

Debbie-TalkTalk — Mon, 10 Feb 2025 06:57:54 GMT

Hi @ClockBill

Apologies for this.

Our warehouse team are aware of this issue and a new returns bag/label will be sent out to you.

Thanks

Re: Returns label not working

DogBoneMalone — Wed, 12 Feb 2025 16:09:09 GMT

I also have had a returns bag rejected at my local post office. Do I just wait for a new to be sent out of is there a direct contact email or number I can call. I don't want an £80 charge for something that is not my fault.

Re: Returns label not working

Anonymous — Thu, 13 Feb 2025 06:48:26 GMT

Morning,

Apologies, our Warehouse Team are aware of this and they are in the process of sending out a replacement returns bag.

Thanks

Michelle