topic Re: Internet & broad band not working in Broadband

Internet & broad band not working

06Cadoxton06 — Mon, 16 Dec 2024 19:30:27 GMT

Internet not working

Re: Internet & broad band not working

Divsec — Mon, 16 Dec 2024 22:24:03 GMT

Hi @06Cadoxton06 that's unfortunate. Have you tried anything to rectify the situation? My account has a suite of self test diagnostics you can run to narrow the options.

your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

Re: Internet & broad band not working

Anonymous — Tue, 17 Dec 2024 09:40:54 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Internet & broad band not working

Boulden18 — Sun, 09 Feb 2025 09:50:49 GMT

No broad band

Re: Internet & broad band not working

Users — Sun, 09 Feb 2025 10:10:53 GMT

Disgusting g company TalkTalk. I cane home yesterday evening to find i had no internet. No landline and no heating as that rubs on wi fi ie Hive. I spent 3 hrs on chat on line where tge foreign assistant was getting me to perform these tests over and over again in tge end I got nowhere and was told someone would contact me in 3 days. I rang a landline number this morning and spent half an hour listening to a message telling me to go on line

What can I do. Any suggestions.

Re: Internet & broad band not working

Gliwmaeden2 — Sun, 09 Feb 2025 10:52:08 GMT

@Boulden18 and @Users

If you have not yet done so, please start your own thread. Staff only reply to the original poster.

You also need to complete your community forum profile details for them to identify your account.

Go via your avatar, settings, Personal Information. SAVE CHANGES.

Re: Internet & broad band not working

Anonymous — Mon, 10 Feb 2025 06:34:01 GMT

Morning,

I'm sorry to hear this. As advised, please can you create your own topics and we can look into this further for you.

Thanks

Michelle