topic Re: EX shell, how to connect to internet in Broadband

EX shell, how to connect to internet

Sheila1936 — Sat, 08 Feb 2025 13:56:02 GMT

I am an ex shell customer who talk talk have taken over. When I was with Shell I was on a landline only deal. When talk talk took over I was advised that they dont have a landline only option so I have been forced to pay £21 a month for broadband.

As I am paying for it, I would like to use it, so I bought an old router and tried to connect it. It wouldn't work. When I went on the chat service this morning, I was told that I need to get a router from talk talk. I asked how I go about this. After 2 hours and being transfered between 6 different people/ departments, I did not get an answer and I am none the wiser.

The problem is that I didn't have a router with Shell because I wasn't paying for Internet access. Now I have been forced to pay for it, I want to use it.

Can someone please tell me how I go about arranging this? I really don't want to spend another two hours on the chat thing.

Thanks

Sheila

Re: EX shell, how to connect to internet

Gliwmaeden2 — Sat, 08 Feb 2025 14:21:46 GMT

There's not much support available on the forum yet for Shell Migration customers, @Sheila1936. though we hope it's coming soon.

For now you need to make sure that you are speaking to the Shell Migration team for support via phone / Chat.

Forum staff are not back on here before Monday.

Re: EX shell, how to connect to internet

Chris-TalkTalk — Mon, 10 Feb 2025 07:08:25 GMT

Hi Sheila,

I can see that Gliwmaeden2 has pointed you in the right direction, our migrations team should be able to help with your query

Chris