topic Re: Faulty router in Broadband

Faulty router

Kayla5385 — Mon, 10 Feb 2025 00:59:13 GMT

Hello, my Internet has been working fine and yesterday I woke up to no power going through my router. No lights etc. I have tried unplugging it, factory reset for 30 seconds with no luck. Can someone please send me out a replacement router and a bag to send the faulty one back in ASAP please.

Re: Faulty router

Debbie-TalkTalk — Mon, 10 Feb 2025 07:04:36 GMT

Hi @Kayla5385

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Faulty router

Kayla5385 — Mon, 10 Feb 2025 07:26:01 GMT

Done debbie

Re: Faulty router

Debbie-TalkTalk — Mon, 10 Feb 2025 07:39:41 GMT

Morning @Kayla5385

Thank you 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Faulty router

Debbie-TalkTalk — Thu, 13 Feb 2025 09:31:37 GMT

Hi @Kayla5385

Have you received the replacement router?