topic Re: Internet drops off for 1-2 mins every day at 8pm in Broadband

Internet drops off for 1-2 mins every day at 8pm

mtsj52 — Sun, 09 Feb 2025 17:15:59 GMT

Has anyone experienced their broadband dropping off for 1 -2 mins every day at 8pm. I can't find any reason for it to do it.

Re: Internet drops off for 1-2 mins every day at 8pm

Gliwmaeden2 — Sun, 09 Feb 2025 21:20:28 GMT

Check Homesafe settings. Something in Homework Time or Kidsafe may have a default setting that you didn't choose, @mtsj52:

https://community.talktalk.co.uk/t5/Articles/HomeSafe-An-Overview/ta-p/2205260

Re: Internet drops off for 1-2 mins every day at 8pm

Anonymous — Mon, 10 Feb 2025 07:19:37 GMT

Good morning,

How are you getting on? Did you check the HomeSafe settings, specifically Kidsafe and Homework Time?

Thanks

Michelle

Re: Internet drops off for 1-2 mins every day at 8pm

mtsj52 — Mon, 10 Feb 2025 12:21:08 GMT

Hi,

I have both KidSafe and Homework Time turned off so assuming they aren't responsible.

Also I have wired broadband TV too and that drops off too so it isn't just wifi.

Any other pointers would be appreciated.

Thanks

Tracey

Re: Internet drops off for 1-2 mins every day at 8pm

mtsj52 — Mon, 10 Feb 2025 12:22:27 GMT

Hi,

Thanks for the reply. I have both those turned off so can't be those.

regards

Tracey

Re: Internet drops off for 1-2 mins every day at 8pm

Anonymous — Mon, 10 Feb 2025 12:25:33 GMT

Good afternoon,

Ok thanks for confirming. Do any of the lights change on the router when the connection drops please?

Michelle

Re: Internet drops off for 1-2 mins every day at 8pm

mtsj52 — Mon, 10 Feb 2025 13:16:20 GMT

Hi Michelle,

I will come back to you on that as I haven't checked but will do it tonight.

Martin

Re: Internet drops off for 1-2 mins every day at 8pm

Anonymous — Mon, 10 Feb 2025 13:20:19 GMT

Hi Martin,

Thank you. Could you also complete the below too as we can run some tests on your line.

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Internet drops off for 1-2 mins every day at 8pm

mtsj52 — Mon, 10 Feb 2025 17:04:32 GMT

Hi Michelle,

I have updated my profile with the info you asked for.

Tracey

Re: Internet drops off for 1-2 mins every day at 8pm

Chris-TalkTalk — Tue, 11 Feb 2025 07:09:48 GMT

Hi Tracey,

Did you notice if the lights changed on your router when the connection dropped?

Chris